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Reminders delivery
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Hi,
By now reminder send invitation e-mail to people who have not completed a survey, i.e. even to people who have partially answered a survey (I have tested it in detail on a test survey, after several respondents complain).
I suggest that either 1/ you let the choice sending reminder to people who have not completed, or to people who have not starded, or 2/ that you change the rule to only send reminder to people who have not started.
It's a communication issue, for people who have started, but not completed, did so for peronal reasons (or forget to clic on end button), and are not very happy to receive a reminder.
Friendly
François
Comments
greers 2 years ago
I agree with Francois's idea but would suggest an additional option - how about a way to turn off reminders by individual and/or by bulk upload list? I often have some people respond though the email invitation and some from a generic link on a website. The website respondees are not recognized as responding by the reminder system (as they did not come back into QPro through their invitation) and so keep getting the reminders which they don't appreciate. If I can turn them off one by one, that would help some, but if I could turn off an unlimited number at a time by uploading a "ReminderOff" .csv file - even better :)
safi-134 1 year ago
tffdgf
Shekdar Sanket 19 days ago
Status Changed from Active to In Progress.
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