Can we have an option to send reminders to select respondents..
I would like to be able to manage several invitations e-mail for a specific survey. It would be useful in these cases for example : 1/ I've got different kinds of populations to survey : one kind we know very well, another kind of CEOs, another of people we don't know well. Each kind needs a specific e-mail to invite them properly to look at the survey and to complete it. 2/ I want to send a different invitation e-mail ...more »
The survey invite box includes a dominant QPro logo at the bottom of it. Would it be possible to put your own company logo in the invite and have words for QPro so at a glance, respondents know it is a survey from your company vs from QPro? The survey itself has your own logo prominently at the top but that branding opportunity isn't there at the invite and I think it could really help click-through rates into the ...more »
Once a survey invite is sent out to a list, it would be very helpful to enable an option to automatically send reminder emails to respondents that haven't completed the survey yet.
This area of questionpro seems to have been ignored compared to the other features. I am trying to survey people as they leave a website in order to ascertain their levels of satisfaction, whether they were able to find what they wwere looking for...etc. Trouble is, I think the present system of selecting 'Later' in the popup and then asking for their email address and sending an email invitation to them adds too many ...more »
Currently if email invitations are already sent to an email list, then you cannot add new email addresses to that new email list and send only to those new email addresses.
Users should be able to add new email addresses to existing lists and should also be able to send a survey to only the newly added email addresses. This will make email management easier!
Update the survey status system so 'bounced' invitations show just invitations that haven't reached the respondent. Currently, if there is any issue with the respondents mail servers, QuestionPro treats that as 'bounced'. However, the system keeps trying to send the mail to them. The mail may get arrive the 2 or the 3rd time, yet the system does not change the status of the mail from 'bounced'. Thus, it's possible for ...more »
LOVE the online custom report - would also love to be able to download it as a WORD document.
Can we show the email count for each survey on the my surveys page.
I don't know if this is possible, but it would be really helpful to make it so that when you send a survey to someone, they cannot print any part of the survey. This would really help with privacy issues.
This system is supposed to be able to stop people from voting more than once. That is true if the person uses the same computer. But I have discovered that if I simply go to another computer, I am able to take the survey again. So it seems Ballot box stuffing is still possible with this system. The survey itself should have an ID number associated with it so if the survey is passed on to another computer, the survey ...more »
This week we faced a typical issue. Our account for temporarily suspended for 2 days as some of our panelists had reported us as spamers (point is that they have double opted-in to receive emails from us). The point here is - why the whole account be suspended and not just the email portion. I wasn't able to create or report surveys to my clients. The inadequate reporting resulted in cancellation of some projects and ...more »
In the Survey Invitation Email, some users cannot click on the Survey Link Text (For example: Start Survey) to open the Survey. This could be because of issues with the email client or some other reason. Can we display the actual Survey URL instead of the links text (for example: Start Survey)? So if link text in the email invitation is left blank then the actual Survey URL with tracking information is displayed in the ...more »
Suppose you want to know satisfaction of a large population about a service (for instance 20,000 subscribers to a newsletter). You don't need to survey the whole population. Depending on involvement's level of the population, you will expect from 10% to 40% of completed answers. So to get some 1,000 respondents, in the worst case, you don't need to question the whole population: you will extract a sample, which is representative ...more »
We should be able to filter two data reports and merge them. So for example, to be able to only take those individuals who actually completed a survey and combine the two results of the same survey into one output (excel, SPSS, etc.) to view it that way.