Survey Delivery

Schedule for Specific Times to send

I would like to have the ability to schedule the survey to be sent at specific time, right now it defaults do Pacific Time, which sends my surveys at 2:00am Eastern. But, what I would like it to do is schedule them to go (including reminders) at 10am every Tuesday. This seems to return the best results for what I am looking for.

Voting

6 votes

Survey Development

Custom Inactive Message Suggestion

You can currently adjust the inactive message, but it unfortunately always automatically appends the last survey close date to the bottom. It would be good if you could have the option not to include this - right now I am working on a survey that has yet to open (open link) so I am keeping it inactive in the meantime. It is confusing to have a message that says the survey has yet to open with a close date in the past ...more »

Voting

2 votes
(@francoisvadrot)

Survey Delivery

Sampling tool

Suppose you want to know satisfaction of a large population about a service (for instance 20,000 subscribers to a newsletter). You don't need to survey the whole population. Depending on involvement's level of the population, you will expect from 10% to 40% of completed answers. So to get some 1,000 respondents, in the worst case, you don't need to question the whole population: you will extract a sample, which is representative ...more »

Voting

8 votes
(@johannafoster)

Survey Development

Adding "Not Applicable" Option to Rating Scales

On the multiple choice, you have the option to select a box to show "other" as an option. It would also be useful for the rating scales to display an option for using "not applicable." This would be easier than adding the text manually and then having to adjust the report settings to filter out the "not applicable" so it doesn't appear as a higher rating than "strongly agree."

Voting

44 votes
(@jenburstedt)

Survey Development

Change to Send Reminder

I saw that you moved the "Send Reminder" on the "Sent Items" tab. It makes more sense to me to have this on the "Manage Email Lists" area, because that is more intuitive. I wouldn't normally think to go to my Sent Items for this functionality. Can you change it back to how it was?

 

Thanks.

Voting

4 votes

Reporting Tools

Real-Time Summary: Time Filter

Once again, the Real-Time Summary is great! Saves us so much time from running reports ourselves. I appreciate you implementing my idea of adding the free form comments to the reports. Would it be possible to add a feature where the end user could put in a date range to filter the results? Right now we have a lot of surveys that are completed time and time again by different classes that occur in our building. It would ...more »

Voting

5 votes
(@jhuston)

Reporting Tools

Filter by Date

It would be very beneficial to be able to filter data by a survey question containing a date. For Example: We are using the survey to calculate when a transfer occurred (date), what the transfer was for and where the patient was transferred to. I currently cannot pull a report to give me specific data on the transfers for the month of February. The survey allows date questions; however, the data has to be pulled ...more »

Voting

2 votes
(@timellis)

Survey Development

Allow Participant ID to be associated to contact (email) record

The idea behind this existing Participant ID security prompt is that as a person is about to start a survey their eligibility can be tested i.e. if ID known, then it's OK for them to proceed. But currently it seems to be the case that you can only upload an isolated list of Participant IDs by themselves. With no other associated data. This is such a lost opportunity.... In practical terms this feature would allow a ...more »

Voting

8 votes